Since CVSWAP.com is offering non-tangible irrevocable goods we do not issue refunds
once the order is accomplished and the product is sent. As a customer you are responsible
for understanding this upon purchasing any item at our site. However, we realize
that exceptional circumstance can take place with regard to the character of the
product we supply.
non-delivery of the product: due to some technical issues from our server or your
server you might not receive a delivery e-mail from us. In this case we recommend
contacting us for assistance. Claims for non-delivery must be submitted to us in
writing within 7 days from the order placing date. Otherwise the product will be
considered received and downloaded;
download issues: it may happen so that you are having problems while downloading
the product. Claims regarding such issues must be submitted to our Technical Support
department. If you do not properly contact us during this period, you agree that
we may construe silence as a successful download of the product with no further
right of redress or refund for a "download issue" reason. Failure to receive assistance
for downloading within 3 days may result in a refund decline;
major defects: although all the roles are thoroughly tested before release, unexpected
errors may occur. Such issues must be submitted for our Technical Support Team's
approval. We keep the right to rectify the error or defect within 72 hours. If any
deficiency is approved and we fail to correct it within 72 hours from the date of
the initial complaint letter or any other notification provided by a Customer, the
refund will be issued to the customer in full without any compensations or reimbursements.
OR, at customer's choice, replacement of the product of the same or around the same
value can be offered; Please be advised that temporary access to your server can
be requested by our technicians in order to identify and fix the possible issues
with our Products. Failure to provide such access in a timely manner may result
in a delayed resolution of the issue. Refusal to provide access to your sever will
result in your inability to qualify for a refund.
product not-as-described: such issues should be reported to our team within 7 days
from the date of the purchase. Clear evidence must be provided proving that the
purchased product is not as it is described on the website. Complaints which are
based merely on the customer's false expectations or wishes are not honored. Sample
products are available for evaluation purpose at our Templates Section. We don't
guarantee that our products are fully compatible with any third-party programs and
we do not provide support for third-party applications. Our Technical Support Team
is always eager to assist you and deliver highly professional support in a timely
manner. Thank you for purchasing our products.
Phone:
+91 8758000020
Email:
contact@cvswap.com